Supervisor Communications Operations - Saint Luke's Hospital

Saint Luke's Health System

job description

The best place to get care. The best place to give care." That is the Saint Luke's vision and, whether in a hospital, clinic, practice or office, our nearly 12,000 employees strive toward that vision every day. Saint Luke's employees are proud of our rich history and heritage, and that we remain the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who always strive for excellence in patient care.  Take this opportunity to do the best work of your career within a highly diverse and inclusive work space where all voices matter.

Job Description?

Saint Luke’s Hospital of Kansas City's Telecommunications Department Supervisor role provides daily operational oversight of the Hospital’s Telephone Operator staff and services. The Supervisor position has thirteen direct reports. The Supervisor reports to the Telecommunications Department Manager. Supervisor duties include review of staff performance, recruitment and interviewing new applicants, payroll processing and scheduling. This Telecommunications Department is responsible as a whole for not only answering and transferring callers to the correct contacts internally/externally, also activation of campus emergency protocols and clinical response teams ensuring the appropriate notifications are made in an accurate and timely manner. The Supervisor is responsible for ensuring unit training and competency validation of operators related to emergency notification and telephone switchboard Operations. Occasionally vendor analysis for paging equipment, operator equipment and software will be required. The Supervisor will represent the department on occasion for critical committees and other duties as assigned. Working with the Department Manager, the Supervisor also ensures the Department meets the capital and expense forecasts budgets as determined by the System Budget Department. Other duties assigned may include project management for the Health System Telephone Directory, notifications systems, or other system changes as they affect the Communications Services area. Candidates should have a good knowledge of hospital/healthcare operations and have experience supervising personnel. Hospital Operator/Switchboard experience is ideal for this role.


Associate Degree (Required)

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer. We hire only non-tobacco users.

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contact information

business: Saint Luke's Health System
address: 4401 Wornall Road
Kansas City, MO 64111

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